Terms and Conditions / Privacy Policy

Terms & Conditions

Age restricted products : 18+

You must be aged 18 or over to purchase products from this website, by proceeding through the checkout pages you are confirming that you are 18 or older.

1 Definitions
1.1 These terms apply to cramvape.co.uk (CRAM Vape Ltd Company Number: 07343567) (the "vendor"), located at 190 Ashby Road, Scunthorpe, North Lincolnshire, DN16 2AR
1.2 These terms cover the supply of all our products and services (the "goods") from the vendor.
1.4 The contract is subject to your right of cancellation.
1.5 Any contract between you and the vendor is subject to these terms and conditions

2 Description and Supply
2.1 Any images shown on the web site are for illustration only.
2.2 We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
2.3 The vendor is not responsible for minor variations in specification or description that are unavoidable or arise as a result of manufacturer changes. Any such changes will not rescind the contract.
2.4 If the vendor cannot supply the goods ordered by you, the vendor reserves the right to offer goods of equal or superior quality at no extra cost. If you do not wish to accept the alternative goods offered, you may cancel the order.

3 Price
3.1 The vendor reserves the right to vary the quoted price of the goods either upwards or downwards in line with fluctuations in the market price.
3.2 Every effort is made to ensure that prices shown on the vendor's website are accurate at the time you place your order. If an error is found, the vendor will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. Unconfirmed orders will be cancelled after 14 days.
3.2 The price for all EU residents will include VAT charged at the prevailing rate (currently 20 %).
3.3 You may be required to pay a delivery charge for the goods.
3.4 Price lists do not constitute a quote or offer.

4 Payment
4.1 Payment is made in Sterling unless otherwise agreed by an authorised representative of cramvape.co.uk.
4.2 Overdue or late payment will be charged commercial interest calculated daily at a rate of 3% above the prevailing base rate of HSBC Bank.
4.3 Payment accepted by credit / debit card, cash or Viva Wallet payments.

5 Confirmation and Contract

5.1 The vendor is entitled to refuse any order placed by you.
5.2 A confirmation of receipt of your order request may be sent by email when you order. This does not constitute an acceptance of your offer, and does not constitute formation of a contract.
5.3 A legally binding contract will be created when payment is taken for your order and at this point in time these terms and conditions will apply.
5.4 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the vendor will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you for the goods.

6 Property, Risk and Title
6.1 The goods remain the property of cramvape.co.uk until paid for in full.
6.2 The vendor shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the vendor

7 Right to Cancellation
7.1 If the vendor cannot deliver the goods within 30 days you have the right to cancel the order.
7.2 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an order up to 14 working days beginning from the day after the day of receipt of goods.
7.3 To cancel your order you must give written notice to the vendor by missive, email, or fax.
7.4 If you cancel after the order has been dispatched then you will be responsible for returning the items to the vendor at your cost. The items must be returned to the address shown on your invoice. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Proof of postage is not proof of delivery.
7.5 Once you notified the vendor of your cancellation you will be refunded any sums that you have been paid except where the order has been received by you, when you will be re-credited once the goods have been returned to the vendor.
7.6 You do not have the right to cancel the contract if the order is for eliquids/e-liquids, clearomizers, atomizers (also known as coils or heads), pods and tanks which are consumable goods which, by their nature, cannot be returned.

8 Claims
8.1 If the goods supplied by the vendor are damaged on delivery, non-functional on arrival, missing any part, or differing in quality or description from what was agreed, you should notify the vendor in missive, fax or email within 48 hours. This period may be extended at the sole discretion of the vendor.
8.2 No claim for missing parcels from consignments shall be accepted if you have signed for the correct number of parcels upon delivery.
8.3 No claim for externally damaged items will be accepted if you have signed for the goods in good condition. If you are unable to check the condition of the goods upon delivery then write UNCHECKED next to your signature.

9 Warranty
9.1 Goods supplied by the vendor are supplied with a warranty that guarantees that the goods will be free of defects for 90 days unless otherwise stated.
9.2 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the vendor in missive, fax or email as soon as possible.
9.3 Any warranty does not affect your statutory rights as a consumer.
9.4 You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the warranty period.
9.5 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the vendor, failure to follow the vendor's instructions, or any alteration or repair carried out without the vendor's approval.
9.6 E-Liquids / Eliquids are consumables items and as such are sold without warranty
9.7 Tanks and Coils are consumables items and as such are sold without warranty

10 Returns
10.1 No goods will be accepted back unless prior authorised by a representative of cramvape.co.uk, and received back complete, and in vendor stock condition, including, but not limited to, the packaging, accessories, software, cables and manuals.
10.2 You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred in returning goods to us as part of the returns procedure.
10.3 You are responsible for returning the items to the vendor at your cost. The items must be returned to the address shown on your invoice.
10.4 You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Proof of postage is not proof of delivery. The vendor cannot accept liability for goods damaged during transit.
10.4 Any goods returned to the vendor that are confirmed to have no fault, will be subject to a testing charge of 20% of the value of the item. Any variation in the testing charge is at the sole discretion of the vendor.

11 Vendor's Liability
11.1 The vendors total liability in contract, tort (including negligence or breach of statutory duty), restitution, mispresentation, or otherwise, for any default or breach whatsoever, howsoever rising, shall be limited to the price paid for the goods as shown on the invoice.
11.2 You are responsible for keeping backups of your data and we are not liable for any data loss whatsoever, howsoever arising.
11.3 The vendor is not liable for any indirect or consequential loss or damage including, but not limited to, loss of profit, loss of business, loss of goodwill, damage to trading relationships, costs, howsoever caused.
11.4 The vendor will not accept any liability for any loss incurred as a result of delayed or failed delivery. Any delivery dates given are estimated unless agreed in writing by an authorised representative of cramvape.co.uk.
11.5 Nothing in this agreement shall limit the vendor's liability for death or personal injury caused by its negligence.

12 Data Protection
12.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
12.2 In accordance with the Data Protection Act, we are required to reveal all records we keep about you when requested by you. A nominal charge of £10 will be levied for this service to cover administration.


13 E-Liquid, Electronic Cigarettes & Devices Specific Warranty Returns Policy
13.1 Due to hygiene and safety reasons we do not accept returns on Eliquid/E-Liquid, electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks.
13.2 Eliquids/E-Liquids, disposable electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks are consumable items and as such are sold without warranty.
13.3 Electronic Cigarettes/Kits/Mods once used cannot be returned for hygiene and safety reasons unless defective.


14 General

14.1 If any provision in these terms is held to be invalid or unenforceable, it shall be deemed severed from these terms and this shall not affect the validity or enforceability of the remaining terms.
14.2 This contact is made in England and governed by English law and English courts.
14.3 These terms do not affect your statutory rights.
14.4 cramvape.co.uk reserves the right to change these terms without notice for all future sales.
14.5 The headings are for convenience only and shall not affect the interpretation of these terms.
14.6 Any delivery and despatch times mentioned are estimates only, next day delivery is a best efforts service.
14.7 Any variation of these terms must be in writing and signed by an authorised representative of cramvape.co.uk.


Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cramvape.co.uk (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


The Site is not intended for individuals under the age of 18 .


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@cramvape.co.uk or by mail using the details provided below:

[Re: Privacy Compliance Officer]
CRAM Vape Ltd, 190 Ashby Road, Scunthorpe, DN16 2AR, United Kingdom.